Privacy Policy

This Privacy Notice explains how New India Bazar ("New India Bazar," "we," "us") collects, uses, shares, and protects personal information obtained through:

  • The website
  • Mobile website
  • Mobile application
  • Touch versions
  • Any current or future sites referencing this Privacy Notice

(collectively, the “Application”).

By using the Application and selecting a delivery location, users consent to the processing of their information as described in this Privacy Notice.

Your California Privacy Rights

Under California Civil Code Section 1798.83 ("Shine the Light" Law), California residents may request:

  • A list of categories of personal information disclosed to third parties for direct marketing purposes during the preceding calendar year.
  • The names and addresses of those third parties.

Requesting Information

Submit your request as described in the How to Contact Us section and reference: California Shine the Light Law.

Response Time

  • Standard response: within 30 days.
  • Requests sent to another address: within a reasonable period not exceeding 150 days.
  • One request per individual per calendar year.

Definitions

  • Device: A smartphone, tablet, or other connected equipment used for online activities.
  • Personal Information: Information that identifies an individual or can reasonably be used to identify an individual, including:
    • Name
    • Address
    • Contact information
    • Information collected through the Application
    • Information provided during communications with New India Bazar
  • Registered User: A User who has provided a delivery location.
  • User: Any individual using the Application, including:
    • Visitors browsing the Application
    • Registered Users

Scope

This Privacy Notice applies to information collected from:

  • Users
  • Registered Users

through the Application.

Consent

By using the Application and providing a delivery location, users consent to the processing of their information as described in this Privacy Notice.

Continued use of the Application after notification of material Privacy Notice changes constitutes acceptance of those changes.

Children and Minors

The Application is not intended for children under 16 years of age.

Requirements

  • Users must be at least 16 years old.
  • Users under the age of majority (18 in most states) should inform their parent or guardian about their use of the Application.
  • Parents or guardians may be responsible for certain activities of minors using the Application.

Information We Collect

The Application enables users to order groceries for delivery.

While browsing generally does not require personal information, using the service requires:

  • Delivery location
  • Payment information

Users may also provide:

  • Name
  • Account information
  • Other personal information

Collectively referred to as “Information.”

How We Collect Information

Information Provided by Users

We collect information when users:

  • Create or update an account
  • Provide a delivery location
  • Submit personal information

Information Collected Through Technology

We automatically collect certain technical information, including:

  • Device and Network Information: IP address, UDID, IMEI, MEID, MAC address.
  • System Information: Operating system, browser type.
  • Usage Information: Websites visited before or after the Application, pages viewed, activities performed, advertisements viewed or clicked.
  • Location Information: We use GPS and other technologies to determine a user's general location.

Cookies and Similar Technologies

We use cookies and related technologies to better understand user activity.

Purposes of Cookies

  • Essential Functionality: Enable requested services.
  • Preference Storage: Remember settings such as language, font size.
  • Analytics: Understand how users interact with the Application.
  • Advertising: Display advertisements more relevant to user interests.

Cookies generally identify devices rather than individual users.

For more information, visit:

How We Use Information

Marketing and Business Development

We may use information to:

  • Conduct surveys
  • Request feedback
  • Send promotions
  • Recommend products based on purchasing behavior
  • Communicate news and updates

Opt-Out

To stop receiving communications, users must delete the Application from their device.

Analytics

We may aggregate information to:

  • Analyze usage trends
  • Measure product interest
  • Improve services
  • Support research and development
  • Administer the Application

Aggregated information does not identify individual users.

Investigations

Information may be used to:

  • Prevent illegal activity
  • Investigate misconduct
  • Enforce Terms of Use

Protecting Legal Rights

Information may be used or disclosed to:

  • Enforce legal rights
  • Respond to violations of Terms of Use
  • Protect property and interests
  • Prevent fraud
  • Address unlawful conduct

Sharing Information

Employees and Contractors

Authorized personnel may access information only as necessary to:

  • Provide support
  • Resolve issues
  • Perform assigned duties

They are required to maintain confidentiality and security.

Service Providers

Third-party providers may assist with:

  • Hosting and maintenance
  • Storage
  • Payment processing
  • Analytics
  • Marketing
  • Fraud prevention
  • Customer relationship management

Information is shared only when necessary and under contractual confidentiality obligations.

Business Transfers

Information may be disclosed or transferred if:

  • New India Bazar is acquired
  • Assets are sold
  • A merger occurs
  • Bankruptcy proceedings occur

Users may be given an opportunity to delete their information if privacy practices materially change.

Legal Compliance

Information may be disclosed when necessary to:

  • Respond to subpoenas
  • Comply with court orders
  • Meet legal requirements
  • Defend against legal claims
  • Assist law enforcement

Users may not always be notified of such disclosures.

SMS Policy

Your mobile phone number and SMS opt-in information will not be sold or shared with third parties for promotional or marketing purposes.

User Rights

Users may contact New India Bazar regarding privacy concerns at any time.

Right to Access Information

Users may request access to their information, as well as electronic or physical copies. Requests may be denied if:

  • Information is unavailable
  • Production is unreasonable
  • Costs are disproportionate

An explanation will be provided if a request is denied.

Right to Correct or Delete Information

Users may request that information be corrected, amended, updated, or deleted. Requests may be denied if compliance would be unreasonable or impractical.

Right to Stop Marketing Communications

Users wishing to stop receiving marketing communications must delete the Application from their device.

California Disclosures

Do Not Track

Because no uniform standard exists for interpreting Do Not Track signals, New India Bazar currently does not respond to them.

Users may learn more about online behavioral advertising through:

Third-Party Cookies

Third parties may collect information through cookies and similar technologies, including advertising networks and business partners. These parties may collect IP addresses, device identifiers, and interest information. New India Bazar does not generally provide personally identifying information such as email addresses to these parties.

Security

New India Bazar employs administrative, physical, and electronic safeguards to protect information against unauthorized access, loss, misuse, disclosure, alteration, and destruction.

Security Measures

  • Encryption
  • Authentication protocols
  • Industry-standard protections

However, no internet security system can guarantee complete security.

Limitation of Liability

Although reasonable efforts are made to protect information, New India Bazar is not liable for unauthorized disclosures resulting from:

  • Transmission errors
  • Third-party misuse
  • User security failures
  • Unauthorized actions of employees (when such events occur through no fault of New India Bazar)

Third-Party Websites

The Application may contain links to external websites. New India Bazar does not control those websites, does not endorse them, and is not responsible for their privacy practices. Users should review third-party privacy policies before providing personal information.

Dispute Resolution

Users should first contact New India Bazar regarding privacy concerns.

Arbitration

If unresolved, disputes will be resolved through:

  • JAMS arbitration
  • English language proceedings
  • Telephone and email when possible
  • Santa Clara County, California (if in-person proceedings are necessary)

Arbitration Provisions

  • One commercial arbitrator with intellectual property and commercial dispute expertise.
  • Prevailing party may recover reasonable expenses and attorneys' fees.

Court Relief

Either party may seek temporary injunctive or equitable relief before arbitration concludes.

Jurisdiction

Exclusive jurisdiction and venue reside in the United States Federal Courts for the Northern District of California.

Updates to This Privacy Notice

This Privacy Notice may be updated periodically.

Material Changes

New India Bazar will post revised notices on the Application and obtain additional consent when required by law.

Existing Information

Changes generally apply to both previously collected information and future information. Users who disagree with revised terms may request deletion of their information.

Users are encouraged to review this Privacy Notice regularly.

How to Contact Us

For questions, concerns, complaints, account issues, abuse reports, privacy requests, or other inquiries:

New India Bazar will investigate and attempt to resolve all reasonable inquiries and complaints.